Wednesday, July 24, 2013

Drop ship to Amazon. Restock for Amazon Advantage

Amazon will tell you to print and include a special label and enclosure when sending product for amazon advantage fulfillment services.  In actuality, it's what they would prefer but it is not actually required.  They do accept packages from us.  Just be sure to include your PO#.

Many of our customers send product to Amazon.  NONE of these packages have been returned to us!

Simply list your PO# as part of the address and include the PO# and any other information in the "special Text" area of the order form.   As long as you order with tracking, you can show that the package was delivered.  Order standard + delivery confirmation, Priority, or Priority-Express  to get tracking.


Example:

Amazon advantage PO # V1155xxx
Amazon.com, LLC Inventory
710 S. Girls School Rd
Indianapolis, IN 46231
US

Fill out the TrepStar order form which will look similar to this:   Put the PO# in the Name field:


Error #11611, saying "Transaction was blocked by your settings in FMF

If one of your customers is trying to use the trepstar retail order purchase.asp page and they receive the error Error #11611, saying "Transaction was blocked by your settings in FMF it means we can't accept the card for security reasons.  To avoid fraud, we have to limit some foreign cards and also in cases where the zip/postal code does not match the billing address.   The user needs to use a different card, or open a paypal account and purchase via Paypal.

Tuesday, July 2, 2013

Configure your web server to serve .iso and/or .gi files

We accept .iso and .gi DVD and CD disc image files for download.  However, your web server may not serve these by default.  If you plan to load your .iso file to your server, you may need to set your MIME type

.iso and .gi files are of type application/octet-stream

The following example explains how to set this within IIS.  You can also right click to get properties of your web site and click the HTTP Headers tab where you can add mime types to just a single web site.

IIS 6 Example.

To add a new MIME type, please follow these steps:

  1. Log into your server through Terminal Services or Remote Desktop Connection.
  2. Click Start, select Programs, and then click Administrative Tools
    • For IIS 6.0 click Internet Information Services.
  3. In the left column you will see the Server Name.
    • In IIS 6.0, expand the Server Name and then Web Sites to find the domain name.
  4. If you would like to add the MIME type to a specific website, right-click on the domain name and select Properties. If you would like to add MIME types globally to all websites on the server, right-click Web Sites and select Properties.
  5.  
  1. On the HTTP Headers tab click MIME Types
  2. Click New
  3. Enter the appropriate information:
    • Extension - the file type extension.
    • MIME type - the type of file this extension refers to (view a list of common MIME types).
    • .gi and .iso both application/octet-stream 










You may need to restart the IIS service for the MIME type to begin working.

To restart the IIS service, please follow these steps:

  1. Click Start, select Run, type command to open a command prompt.
  2. Type iisreset and press Enter. This will stop the IIS service and then restart it.
Note: Restarting the IIS service will temporarily suspend the web service and prevent websites from working. The reset should only take around 10 - 30 seconds to complete.


Delete multi product orders

12/1/16: Update:  You may delete orders within 15 minutes of placing the order.  You may also delete orders that are on hold.  This goes for single product or multiple product orders.

There is no way to delete orders unless they are on hold.

If you have funds in your account, and you order product, we start making it right away.  We print postage sometimes within 1 hour to give you time to fix the address.

However, since we make product right away, we don't allow you to delete any orders unless they are on hold.  When an order is on hold, we have not yet made anything.  

What you should do is to submit your orders, make any modifications and/or deletes, then pay the bill.


TrepStar.com cdDVDfulfillment FAQ Help and Search

FAQ Help & Search
We produce your CD or DVD at order time.
These "On Demand", "Just in Time", "one off", "short run", CDs or DVDs will be mailed directly to your customers within 24 hours, and shipped to anywhere in the world.