Saturday, July 16, 2016

Updated Site Design

We've updating the look of the TrepStar site as well as made the publisher account admin area easier to use.

Monday, May 9, 2016

Retail Purchase page buttons improvements

We've recently updated the retail order purchase page with new enhancements.  If you use the TrepStar retail order pay now buttons, the payment process has been improved with new links to the "cart" and ways to easily edit customer inputs after they've entered some data.  The cart behaves more like other eCommerce checkout processes.

Monday, March 10, 2014

Burn Testing delays or expected wait times

Burn testing will be done for new or changed products.   Once a product is ordered, it may be up to 3 business days before it's burn test approved  when things go perfectly.  If there are problems, it could be longer, but we will notify you.   If you order on a Thursday, it may not be burn test approved until Monday.  There is nothing you can do to speed the process.  All products are accounted for.  All projects requiring burn testing are tested.  All products that have burn problems are marked inactive and you will be notified by email.

The burn testing step is just one more thing we do during the course of normal manufacturing procedures:

1) You order a product

2) We manufacture normally along with all other products.

3) We look at a log of all projects that require burn testing and take a look at those which are burned to special test machines. We may take an extra business day to test and ship those (compared to normal orders).

4) There is no reason to get worried if it's taking 3 or 5 days.  We do burn tests on business days only (Monday - Friday)  For more information, click here and scroll to the bottom section about Burn Test Verification status

Keys: Burn testing, burn test approval, delays in burn testing

Monday, March 3, 2014

Is a mac .CDR file an .ISO file?

Is a mac .CDR file an .ISO file?  Yes

Make a disc image from your mac.  It will be named a .cdr file. 

Rename the file to .iso

Upload it to the free TrepStar public FTP folder

Set the URL in your TrepStar Project.

Wednesday, February 12, 2014

Shopping carts and integration

As a new publisher of cds, dvds, books, or whatever you sell, you usually need to pick a shopping cart ecommerce solution to handle the purchase transactions.

You can use the TrepStar buy now buttons, but if you would prefer to collect the money yourself and have the orders automatically go into TrepStar, you need to pick, or switch to a shopping cart that makes this easy.

We have done a lot of research and have taken a poll of the most popular and useful shopping carts.  TrepStar officially recommends 1Shopping Cart.

  1. They are very feature rich and well trusted
  2. They integrate easily with TrepStar so orders taken on your site though the 1ShoppingCart system automatically submit orders to TrepStar so you do not have to manually fill out the TrepStar order form.
1Shopping cart offers a free trial.

Tuesday, February 11, 2014

Spreadsheet of financials

We sometimes get asked "...I'm wondering if you have a way to download a spreadsheet of all our financials? We need to tally our records for taxes, and I couldn't find an easy way to do that on the Trepstar site."

We don't have financial spreadsheets yet, but you can:

  1. Click the recent orders button (from within your TrepStar account)
  2. Scroll to the bottom
  3. Enter a date range (such as last year)
  4. Click the [] Export search results... checkbox
  5. Make sure to check the [] Pricing Info box.
  6. The search results could be copied and pasted into your spreadsheet.  From there you can add column totals etc.


Sunday, February 9, 2014

Upload ALL of your files to TrepStar Free of charge.

Until now, you could only upload up to about 700MB directly to the TrepStar project.   If your file is that size or smaller (CD content, or artwork .jpg etc.), you SHOULD upload to the TrepStar Project.

However, if you have a DVD you want to publish, you had to upload your content to your server or something like Amazon S3 (which costs money).  Create the ISO image file of your DVD

We decided to open up a public FTP folder on the TrepStar server.  This means you can now create your dvd .iso or .zip file, and upload it via FTP to TrepStar free of charge.

To use this for your project.
  1. Login to Trepstar
  2. Click on your project to edit it
  3. In the disc data file area, click the green upload button.  There are instructions there that show you how to upload your file to the public TrepStar FTP server.
You no longer need to upload your large file to your web site server, or pay for space on Amazon (or other file services).   We offer this service free of charge.

It's best to upload your .jpg artwork to the TrepStar project and if you have a CD project, upload the .zip, .exe, or .gi content directly to the TrepStar project since this will be within the file size limit. cdDVDfulfillment FAQ Help and Search

FAQ Help & Search
We produce your CD or DVD at order time.
These "On Demand", "Just in Time", "one off", "short run", CDs or DVDs will be mailed directly to your customers within 24 hours, and shipped to anywhere in the world.