Monday, November 2, 2009

Do we get a credit if customers return cds or dvds to you for refunds?

No.

However, most of our competition simply throws away returned product without notifying you.  We open returned packages, and email you, the publisher, to let you know a customer returned a product for one of two reasons:  1) A bad address, or 2) The customer refused the package.

It costs us much more in labor support costs to handle returns than it does to ship anything out initially with our automated system. We may keep it around for extra inventory but we do not credit your account since we already fulfilled the order, dealt with returns, printed postage, incurred handling costs, etc

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TrepStar.com cdDVDfulfillment FAQ Help and Search

FAQ Help & Search
We produce your CD or DVD at order time.
These "On Demand", "Just in Time", "one off", "short run", CDs or DVDs will be mailed directly to your customers within 24 hours, and shipped to anywhere in the world.