Tuesday, November 17, 2009

Delete or Remove Projects

To keep products active, you will need to order a copy of each of your products at least once every 6 months*.  Alternatively, you may use our Product Activation Service**.

Because cloud data storage is expensive our system automatically will delete a project if you do not submit an order (or use our product activation service) within 6 months.

We send you a warning email before we would delete any of your projects.  To avoid project deletion, please order a copy if you receive the warning (or use Product Activation Service**).   In addition, when you log in to TrepStar, you will be notified of any projects that are at risk of deletion.

*NOTE: If you have a lot of projects that take up a lot of space (100GB of storage or more), we may require you to use our product activation service or order a copy sooner than six months unless you have many sales per day.   Storing lots of data on our system is costly so we can't have publishers with hundreds of gigabytes of storage space with low or no sales.   In situations where one publisher has over one hundred GB of storage and only a few total sales per week, we may decrease the amount of time we require between purchases (from 6 months down to 5 months or maybe 4 months worst case).   We need to do this to justify storing all of your data when we only profit 50c or so per order. If you check prices, you'll see that storing your data in a cloud service like Amazon S3 is much more expensive than what we charge.  We have many Terabytes of cloud storage and our costs are high.

**Product Activation Service is a feature that enables you to keep any project that is about to be deleted.  It simulates ordering the product without actually ordering it. Instead of paying $6.00 or more for a product you may not want, just pay the small project activation fee of $2.00 instead.   Instead of making and shipping your product, we charge the fee to keep your project active for another 6 months.  This is much less costly for you.

Paypal IPN Integration (instant payment notification)

Do you take customer orders using Paypal? Do you want to integrate with TrepStar.com so you don't have to type in customer orders?   Learn How Here

Monday, November 2, 2009

Do we get a credit if customers return cds or dvds to you for refunds?

No.

However, most of our competition simply throws away returned product without notifying you.  We open returned packages, and email you, the publisher, to let you know a customer returned a product for one of two reasons:  1) A bad address, or 2) The customer refused the package.

It costs us much more in labor support costs to handle returns than it does to ship anything out initially with our automated system. We may keep it around for extra inventory but we do not credit your account since we already fulfilled the order, dealt with returns, printed postage, incurred handling costs, etc

TrepStar.com cdDVDfulfillment FAQ Help and Search

FAQ Help & Search
We produce your CD or DVD at order time.
These "On Demand", "Just in Time", "one off", "short run", CDs or DVDs will be mailed directly to your customers within 24 hours, and shipped to anywhere in the world.