Delete or Remove Projects

To keep products active, you will need to order a copy of each of your products at least once every 10 months.  See our current minimum requirements here.   Alternatively, you may use our Product Activation Service (it's like a cloud storage fee) *.

Because cloud data storage is expensive our system automatically will delete a project if you do not submit an order (or use our product activation service) often enough.   See our current minimum requirements here.  We are in the business of making CD/DVD/USB products on demand.  We are not a cloud storage service or a warehouse service for your data.

To check if any of your products are at risk, we have a report you can look at.  In your dashboard, choose the All Reports button.  Near the bottom of that list of reports, choose the Project Activation Report report.

We send you a warning email before we would delete any of your projects.  To avoid project deletion, please order a copy if you receive the warning (or use Product Activation Service*).   In addition, when you log in to TrepStar, you will see warning messages if any projects are at risk of deletion.

*Product Activation Service is a feature that enables you to keep any project that is about to be deleted.  It simulates ordering the product without any product being produced or shipped.  Instead of paying full price for a product you may not want, just pay the small project activation fee of a few dollars instead.   Instead of making and shipping your product, we charge the fee to keep your project active for several more months  See our current minimum requirements here.  This helps us pay for cloud storage fees etc.